Contact Need Help about the platform, your account, payments, privacy, fraud or a serious safety issue.
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Job disagreement?
Need Help does not decide whether work was good enough, whether the scope was met, who caused a cancellation or who is at fault. Open the relevant job and use its resolution process to agree an outcome with the other person.
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What do you need help with?
Account or login problem
Access, sign-in or account settings are not working as expected.
Payment or payout technical problem
A Need Help or Stripe payment/payout process is not behaving correctly.
Fraud or impersonation
You suspect a fake identity, scam, account misuse or other dishonest platform activity.
Serious safety or prohibited activity
Threats, serious safety concerns, illegal activity or conduct that should not be on Need Help.
Privacy or account-deletion question
A question or request about your personal information, privacy or deletion.
Other Need Help platform issue
Another problem with the Need Help app or platform itself.